What is Identity Verification?
KYC (Know Your Customer) is a process to verify the identity of our customers. This process is necessary to ensure your security and comply with legal regulations.
Why is it Required?
- To ensure account security
- To comply with legal regulations
- To prevent money laundering
- To prevent minors from accessing the site
- To prevent fraud
When is it Required?
Identity verification may be requested in the following situations:
- During the first withdrawal transaction
- When you exceed certain amounts
- When suspicious transactions are detected
- When deemed necessary for account security
Required Documents
Identity Document
- National ID card (front and back)
- Driver's license (front and back)
- Passport (identity page)
Important: Documents must be clear, readable, and valid.
Address Document
- Electricity, water, gas bill (last 3 months)
- Internet, phone bill (last 3 months)
- Bank statement (last 3 months)
- Documents from official institutions
Important: Your name and address must be clearly visible on the bill.
Selfie + ID
A selfie photo taken with your ID. Your face and ID document must be clearly visible in the photo.
Document Upload
- Log in to your account
- Go to "My Account" section
- Select "Identity Verification" tab
- Upload the required documents
- Submit the form
Approval Process
After your documents are uploaded:
- Review period: 24-48 hours
- You will be notified if documents are missing
- You will be informed by email when approved
Document Requirements
- Documents must be in PDF, JPG or PNG format
- Maximum file size: 5 MB
- Documents must be clear and readable
- Documents must be valid (not expired)
Frequently Asked Questions
Are my documents secure?
Yes, all your documents are protected with SSL encryption and used only for security purposes.
How long do you keep my documents?
Your documents are stored for a certain period as required by legal obligations.
What happens if not approved?
If documents are incomplete or incorrect, you will be notified and the deficiencies will be completed.
Contact
You can contact our customer service for questions about the identity verification process.
